Getting Help

A digital services platform where adults create listings, find one another and communicate. We are not a bank, an employer, an agency, a booking service or law enforcement, and we are not a party to anything members arrange between themselves. Members who advertise do so as independent people or businesses.

Yes. Joining and listing are free. Your profile goes live straight away, and verifying your identity and age adds the Verified tick and unlocks Live Cam, Sexting and Phone Fun.

Every visitor confirms they are 18 or over before entering. Messaging and every paid or explicit feature sit behind a real check: a person reviews a government identity document against a live photograph of the same person, so a borrowed or downloaded document does not pass.

Yes. Every profile and every photograph is reviewed by a person, and every photograph is looked at before it is shown. Members who have verified their identity carry a Verified tick.

Yes. Every profile and every conversation has a report and a block control; blocking stops messages both ways immediately and is not visible to the person blocked. When you close your account your profile and photographs are hidden straight away, and you can ask to see, correct or delete your data at any time.

A person checks them against a live photograph of you for the identity and age check. The image is deleted 12 months after we approve or reject it, or after 90 days if the check was never finished.

We do not sell your personal data. The companies that help us run the site act as our processors under a written contract, and may use it only as we instruct. Access to member data is limited to the people who need it to moderate or support the site.

You and the person you send them to, and a moderator only if a message is reported. Messages are not end to end encrypted. A conversation set to disappear is deleted automatically on the schedule you choose.

No. No advertising or retargeting pixels and no fingerprinting. We set one analytics cookie, Matomo hosted on our own servers, and only if you accept the banner; it does not build an advertising profile of you and nothing it collects is sold or shared.

Because it was an engineering challenge we wanted to take on. We are a digital services platform, and this idea brings together a great deal of current and next generation engineering practice in one place. What we built for it now helps independent businesses compete with long established names, and in many cases outperform them.

No. Ruby is TheDirectory's AI support assistant. She can explain how anything on the site works, but she cannot see your account, approve a photograph or decide a refund. If she cannot help, a person can, and every answer on this page ends with somewhere real to go.

Only where there is a lawful basis, recorded at the time: for example a court order or a warrant, or a statutory power cited in the request. Requests must come from an official law enforcement or government email address, never a personal account. Where there is an imminent risk to a person's life or of serious physical harm, we can disclose information urgently.

Email support with what happened, when, and what you would like us to do. We acknowledge every complaint within 2 working days, aim to resolve it within 14 days, and always resolve it within 30 days or explain why we cannot. You can ask for it to be looked at again by somebody more senior, and for personal data you can go to the Information Commissioner's Office at any point.

Yes. TheDirectory.uk is a regulated service under the Online Safety Act 2023, and Ofcom is the regulator for online safety. For personal data, the Information Commissioner's Office is the regulator.