How we operate
This is how we like to operate, and how we feel it is best to operate. We are not the police. We have tried to work out a fair and balanced view, and we are sure we have overlooked some viewpoints. That is why we ask you to tell us.
Our approach
We are trying to build the best platform available for everybody who uses it. It does not need to be expensive, and nobody here is paying for a life in the Maldives. We would rather be useful, fair and easy to deal with.
Fair for everyone
Providers, clients and our own staff all deserve to be treated with respect. Providers choose what they offer and what they charge. Clients are told what they are paying before they pay. Staff follow written steps, so two people with the same problem get the same answer.
Safety first
Every profile and every photograph is looked at by a person before it appears. Anyone can report something that worries them, and we would rather act too early than too late. If something may be illegal, we remove it first and look into it afterwards.
Honest money
Prices are shown in tokens, and you see the price before you buy. We do not hide charges in small print. If a fee exists, we say so in plain words.
Your privacy
We collect what we need to run your account and keep people safe, and no more. We never show how recently a member was last online beyond a rough idea, because nobody should be tracked just for logging in.
What we will not do
We will not pretend to be perfect, we will not punish someone for telling us we got it wrong, and we will not hide a decision from the person it affects. If we make a mistake we will say so and put it right.
Tell us what we missed
If you think we have overlooked something, or you simply disagree, we want to hear it. Write to us from the Contact menu and a person will read it.
Your feedback
No comments yet. Be the first.
Sign in to leave feedback.